Frequently asked questions about signalo.eu
What do you do with my data?
What you enter remains yours. You can download everything we have from you at any time in one go -- that's under Settings in your account, and you'll get a zip file with your data in it. You can also delete it, and then it's really gone. The privacy statement describes per type of data what we retain and for how long.
Do I need an account to get started?
No. The free check is available without an account and without an email address; the result appears immediately on screen and gets its own address that you can save. You only need an account if you want to keep your answers and be followed up.
Can I cancel on a monthly basis?
Yes. There is no notice period and no minimum term. What you have built up until then, you can take with you when you cancel via the same download.
Is this advice?
No. We explain what applies and what is expected of you, with the source included. An assessment of your own situation is not that -- for that you engage an advisor or contact the authority responsible.
Is your question not listed? Feel free to ask it — you'll get an answer from a person.
How does Signalo work exactly?
Signalo is a reporting channel where employees can safely and confidentially report wrongdoing. You can submit a report anonymously via our secure system. All information is encrypted during transmission and storage. The reporting channel is available 24/7 and you can submit a report at any time. After submission you receive a unique code with which you can track your case.
Can I really remain anonymous?
Yes, complete anonymity is guaranteed. You do not need to leave any personal data. The system does not record IP addresses or other identifiable information. Only the content of your report is forwarded to the investigation team. Even we cannot see who submitted the report.
How long does it take before my report is investigated?
After submission, your case will be taken up within one working day. The duration of the investigation depends on the complexity and the information required. Via your unique code you can track in real-time which phase the investigation is in. We keep you regularly informed through updates.
What happens to my report?
Your report goes to our qualified investigators who handle everything confidentially. They gather facts, ask questions and thoroughly investigate the case. All findings are documented. Depending on the nature of the incident, appropriate follow-up steps are initiated.
Is participation in Signalo mandatory?
No, the reporting channel is completely voluntary. You decide for yourself whether and when you submit a report. There are no consequences if you do not use the channel.