What does a point of trust cost for misconduct?
There is no fixed rate for a point of trust. The costs depend on whether you train someone internally or hire an external party, how many hours per month that person is available, and how large your organization is. A point of trust is not a product with a price list, but a role that you set up based on what your organization needs.
The main factor that affects costs is the choice between internal and external. An internal point of trust is usually already employed and receives training; costs then mainly consist of course fees, hours that this person does not spend on their regular work, and sometimes refresher training. An external point of trust works on an hourly basis or for a fixed amount per period, and costs increase as there are more conversations or reports.
Internal point of trust
With an internal point of trust, you do not pay a rate per conversation, but rather the time someone needs to seriously fulfill the role. This starts with training, which varies in duration and depth. Then comes the time the point of trust regularly reserves for conversations, case management and consultation with you as employer. In a smaller organization, this is often a limited number of hours per month; in a larger organization with more employees, it can be considerably more. Refresher training and peer consultation with other points of trust also count, although this is not a legal requirement but a quality choice.
External point of trust
An external point of trust usually charges an hourly rate or a fixed amount per period, sometimes with a base fee for availability and a surcharge per conversation. The advantage is that the person is not in your hierarchy, which can benefit independence. The rate varies by provider and region, and also depends on the size of your organization and how often the point of trust is actually engaged. For the exact pricing structure, it is advisable to request quotes from multiple providers; as a platform, we do not provide advice on this because it falls outside our role.
Point of trust versus reporting channel
A point of trust and a reporting channel for misconduct are two different provisions with different backgrounds. The point of trust focuses mainly on misconduct between people, such as bullying, intimidation or unwanted conduct. The reporting channel for whistleblowers is legally required from a certain size and concerns misconduct such as fraud or unsafe situations. Some organizations combine both in their policy, but the costs and setup are separate. If you first want to know whether the reporting obligation applies to your organization, you can check that yourself in a few questions.
Because the two provisions often go hand in hand, it is useful to understand the background of both well before you make a choice. In the knowledge bank with explanations by topic you will find more about the obligations surrounding the reporting channel and how they relate to the point of trust.
What is still uncertain
There is a bill that aims to anchor the position of the point of trust legally, including rules on protection and access. At the time of writing, this bill has not yet been finalized. As long as this is the case, we cannot say anything about mandatory minimum hours, a legal rate or mandatory training, because those details have not yet been settled. Once the text is final, this may also change the cost picture, for example if minimum requirements for training or availability are introduced.
How to approach this concretely
Because there is no fixed amount, the most useful question is not "what does it cost" but "what does my organization need". This means looking at the size of your team, how frequently misconduct signals are already occurring, and whether you want to train someone internally or prefer to hire externally. For questions that come up frequently, such as the difference between a confidential advisor and a reporting channel, we have an overview with answers to questions employers often ask us.
If you are mainly looking for the costs of the reporting channel itself, you will find them on the page with our own rates. If you first want to carefully check which obligations apply to your organization, do so free of charge via the quick-scan or browse through the topics in the knowledge base.